Privacy policy

  • Privacy Policy

    Last updated: March 17, 2026

    This Privacy Policy describes how Croftr (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from croftr.in (the "Site") or otherwise communicate with us (collectively, the "Services").

    For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

    Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

    How We Collect and Use Your Personal Information

    To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources.

    We use your information to:

    • Provide and improve our Services

    • Communicate with you

    • Comply with legal obligations

    • Enforce our terms

    • Protect our rights and users

    What Personal Information We Collect

    Information We Collect Directly from You

    • Name, address, phone number, email

    • Billing and shipping details

    • Payment confirmation

    • Account details (username, password, security questions)

    • Shopping behavior (cart, wishlist, browsing)

    • Customer support messages

    You may choose not to provide certain information, but it may limit your ability to use some features.

    Information We Collect through Cookies

    We automatically collect Usage Data such as:

    • IP address

    • Browser and device info

    • Interaction with our website

    This is collected using cookies, pixels, and similar technologies.

    Information We Obtain from Third Parties

    We may receive information from:

    • Service providers like Shopify

    • Payment gateways (for processing payments)

    • Marketing and analytics partners

    We do not store your card details. Payments are processed securely through third-party payment gateways.

    How We Use Your Personal Information

    Providing Products and Services

    • Process orders and payments

    • Deliver products

    • Manage accounts

    • Handle returns and exchanges

    • Enable reviews

    Marketing and Advertising

    • Send promotional emails, SMS, or WhatsApp messages

    • Show relevant ads

    By providing your phone number, you consent to receive transactional and promotional messages via SMS or WhatsApp.

    Security and Fraud Prevention

    • Detect and prevent fraud

    • Protect accounts and transactions

    Communicating with You

    • Customer support

    • Service updates

    Cookies

    We use cookies to:

    • Improve website functionality

    • Analyze performance

    • Personalize your experience

    You can disable cookies in your browser, but some features may not work properly.

    How We Disclose Personal Information

    We may share your information with:

    • Vendors (payments, shipping, analytics, IT)

    • Marketing partners

    • Affiliates

    • Legal authorities when required

    We do not use sensitive personal data to infer characteristics about you.

    User Generated Content

    If you post reviews or content publicly, it may be visible to others. We are not responsible for how others use that information.

    Third-Party Websites

    Our Site may contain links to third-party platforms. We are not responsible for their privacy practices.

    Children’s Data

    Our Services are not intended for children. We do not knowingly collect data from individuals under 16 years of age.

    Security and Retention

    We take reasonable steps to protect your data, but no system is completely secure.

    We retain your data only as long as necessary for:

    • Providing services

    • Legal compliance

    • Dispute resolution

    Your Rights and Choices

    Depending on your location, you may have the right to:

    • Access your data

    • Correct your data

    • Delete your data

    • Request data transfer

    To exercise your rights, contact us using the details below.

    We may verify your identity before processing requests.

    Compliance with Indian Laws

    We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and relevant rules.

    Additional Information

    For details on returns and refunds, please refer to our Refund Policy.

    Complaints

    If you have concerns about how your data is handled, contact us. You may also approach your local data protection authority if needed.

    Contact Us

    If you have any questions about this Privacy Policy, you can contact us at:

    Email: croftrofficial@gmail.com
    Phone: 9136184744
    Address: Mumbai – 400063